As a small high-end boutique operation, we build all our boards by hand, here in Montreal. We go through multiple rounds of quality control at each step of the build process to make sure your board arrives with no issues. So far, we've been pretty good at it.
However, in the unfortunate situation where there is an issue with your board, we got you. What we do is we ship you replacement parts and walk you through to connecting them via a Skype call. Unless there is a soldering problem, we do not ship the board back and forth - via a Skype call, it's quite easy. Like Lego for grownups. But we'll never ask you to solder anything. Safety first.
As for the warranty, we offer a 90 days warranty on manufacturing errors. After that a 60 days free labor repair service (shipping not included). But we want you to ride, so after this period is over, we'll be happy to attempt to resolve with you any issue you may encounter in order to get you back on your board as fast as possible. Reliability is very important to us. We chose trusted and tested parts for the whole internals of the board for this precise reason. All issues are usually pretty simple and quick to resolve.
Ask around, we pride ourselves in offering the best customer service we can. As for returns, we just don't do them. We would rather have less sales from people that absolutely want our products than more sales from tire kickers who return boards after a week of riding them. As Al Pacino once said, you can't test drive a Ferrari, it ruins it.
Obviously, having a Hypertruck™ that is designed to reduce and help correct speedwobbles does not mean it's impossible to get any. If you have never experienced speedwobbles and don't know how to handle them, this should not be the first truck on which to get them. Don't attempt to go fast on these trucks thinking they'll never happen or that the Hypertruck™ will save you. You'll get hurt. Only racecars drivers will see the difference between a perfect dampeners and shock setting and a terrible one. You need to be able to drive a racecar before knowing the difference. Same here.
But for those who have experienced speedwobbles before and know how to handle them, they'll be pleasantly surprised. The Hypertrucks™ signficantly reduces that "oh shit" moment to something mellow and much more manageable.
The Self Correcting Speed Wobble Tech™ is achieved by a bunch of factors - weight distribution on the Hypertrucks™, asymetry of the deck, bushings, width of truck, length of deck, etc. It works on the Nazare™ and Nazare Lonestar™ that have very specific components.
You should only buy our products if you are an experienced rider and understand the inherent risks of the sport and that you actually totally and unequivacally waive all your rights against Lacroix Board Co. by purchasing on of our products.
While we make every conceivable effort to make our boards as safe as possible, no machine is immune from malfunction. So to put it another way, always ride at a speed at which you are comfortable being able to run off in case something happens.
By purchasing our products, you accept to waive any rights (personal injury, property damage, everything) you have towards the Lacroix Board Co. and any of its directors or employees personally, against any claim of any nature whatsoever. This is the largest waiver possible to be interpreted in the largest possible way against you. If any of this does not makes sense to you, don't buy. If ever you get injured and go see a lawyer, he'll point to this clause and say your case is dead in the water. Capich? Glad that's out of the way, now have fun on your board ;)
Make sure you verify in your own country what the laws are concerning riding electric boards on public ways.
Also make sure to know if your country will charge you any duties for one of our products being shipped from Canada. You pay for shipping only through this website and are solely responsable for the payment of the duties that your governement will charge you when the product arrives at your doorstep, if any (some countries don't charge duties). Make sure to inform yourself in advance to avoid surprises.